All orders are processed within 1–2 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email notification once your order has been packed and shipped.
We deliver using trusted courier partners such as J&T, and SPX
Estimated delivery times:
West Malaysia: 2–4 working days
East Malaysia (Sabah & Sarawak): 3–7 working days
Other international destinations: We do not ship International for now
Actual delivery time may vary due to courier delays, weather conditions, or peak seasons.
Shipping fees are automatically calculated at checkout based on:
Destination address
Weight & size of items
Courier company used
Occasionally, we offer free shipping promotions — follow our social media for updates.
Once your order is shipped, you will receive a tracking number via:
Your webstore account dashboard
You may track your order on the courier’s official website.
Please ensure your shipping address is correct before completing your order.
If the parcel is returned to us due to:
Wrong address
Recipient unavailable
Failed delivery attempts
A re-delivery fee will be charged.
If your parcel is:
Lost in transit
Arrives damaged
Please contact us within 48 hours with:
Order number
Photos/video of the parcel & item
Courier tracking details
We will assist you to file a claim with the courier and arrange a replacement/refund (subject to investigation).