Common problems facing Hurom Juicers


Most of the problem Hurom juicrr related problems are actuallu listed on the HU Series Manual that come with the Hurom juicer when we ship, most user do not bother to read through the manual, and simply go ahead with the juicer straight away after un-boxing the unit.

The following are the most common problems reported by users, and we extract portion of the instructions from the official manual

1) The juicer cannot start when power on

We do have buyers who previously had reported similar problems, however, we did advised them to try again with the following checkings before bringing or sending the unit back to us, as most of the time the unit do work when we mount the item correctly after receiving the unit that buyers had back to us.

a) Make sure power is plug in

b) Proper alignment and assembly of the juicer parts

If the Juicer does not start (the following steps were found in the Hurom manual) Check if the appliance has been assembled according to the directions given in the manual. Check if the hooper is assembled properly, if the hooper has not been locked into place, the juicer will not operate for safety reasons Make sure the Chamber arrow is aligned with the hooper arrow, when you hear a “click” sound.

PS. A standalone Juicer motor base will not work standalone by itself, if the unit must be properly assembled completely,

2) Cannot separate the Hopper from the Chamber after juicing

If after juicing, during cleaning, you cannot separate the Hooper from the chamber, and they are very tightly coupled.

If the hopper and chamber is still properly mounted on the juicer base, you can try flushing excess pulp out by pouring water into the hopper, and “On” the juicer, and try to separate again.

However, if the hopper and chamber had already been dismount from the juicer base, and cannot be put back.

We think there should be lots of fruit pulp stuck inside during juicing, if they were not cut into smaller pieces. Please try to put the cover and chamber (without the engine body) and put them under running tap water to flush as much pulp out from the chamber (with the juice cap open), after flushing most of the pulp suck inside, you can try again, to see if you can separate the hopper from chamber.

3) Help! my Auger is broken

Hurom advise

As advised by the distributor, please make sure the fruits are cut into smaller pieces, especially for hard ingredients like carrot or with strong fibres like celery, and remove any hard seeds. This could likely be the cause of the Auger being broken at the wing area. Distributor may assess the warranty claim and sometimes may reject it as rough usage of juicer, please observe the above advise.

Please cut your hard ingredient, and those with strong fibres into small pieces before

slotting into the juicer, hard fruits if put in big chunks, may break the auger and strainers.

The string fibres may tangle 

4) Can’t separate strainer from spinning brush

This video shows the proper way to eject the strainer from the Hurom’s spinning brush, just by holding the spinning brush with your fingers, and gently press the strainer from the bottom to separate them

5) Other Precautions

Hurom Video Resources – Getting started with Hurom Juicer


In your are not familiar with the Hurom Slow juicers, we had prepared a series of videos for you to know more about the various working and operations designs of the juicer

Hurom Slow Juicer – FAQ – Demonstration

This video will show you how to assemble the Hurom for both 1st and 2nd generations, before use.

It also shows you how to troubleshoot if it cannot fit into the base, or when the forward rotation

get stuck when extracting juice. It also demonstrate juicers that has the Control level valve.

Why Hurom Juice? A short Intro

This video shows the differences between a traditional speed juicer and Hurom

Hurom Slow Squeezing Technology (SST)

Video shows how the Hurom’s petented SST works

Hurom Juicer – Unique & Innovative technology of hurom

Video shows how the Hurom juicer’s various parts works

Hurom Juicer – New Hurom Style HUMAN friendly Design

Video shows how the Hurom juicer’s design ideas

The Hurom Juicer Principles of Extraction

Video shows how the Hurom juicer’s various parts works

HUROM Think Nature & Human

Nutrition from Hurom Juice

HUROM SIZZLE

Hurom Slow Juicers and Recipe resources


With juice bars popping up in almost every city these days, juicing seems to be the new health nut go-to. People are trying out juice cleanses to shed pounds, detox, or just add a nutrient-packed snack to their diets.

What is Juicing

In essence, juicing is extracting the juice from whole fruits and veggies. Some people may wonder why it has become so popular in the past few years, especially since we can simply purchase ready-made fruit and veggie juices at the store. The nutrients in the store-bought juices, however, are nowhere near the quantity or quality of those in fresh homemade juices made from whole (and if possible, organic) fruits and vegetables, because the nutrients in store-bought have been pasteurized. Juicing allows the preservation of the natural vitamins, minerals and enzymes of the raw produce.

It’s also a great way for people who are not big fans of fruits and veggies to get their recommended six to eight servings a day. For example, people who do not like beets can juice the beets together with fruits and berries, and receive the nutrients found in beets (potassium, iron, vitamin C), and enjoy at the same time.

Benefits of Juicing

Juicing allows pre-digestion, or the immediate absorption of all of the nutrients from produce. Plus, juicing provides versatility in vegetables because it helps people to enjoy more veggies they may not typically like to eat whole.

Juicing can aid in the digestive process and give it a little break, because it takes less energy to digest the produce as a liquid than as solid foods, which take many hours after consumption to deliver optimal nourishment to the body.

It can also help in raising the pH balance in our bodies, and in turn, help to protect us from conditions related to acidic imbalances, including heart and kidney disease, osteoporosis, and diabetes.

In our specially prepared Online Resources for our Hurom juicer buyers, you can visit the following sections of Hurom resources

VIDEO RESOURCES

1) Getting Started with Hurom

If you are new with Hurom slow juicers or recently purchased a set, you can start here by looking at how to assemble the units, and how the various parts works. We present you a series of videos including the design of the juicers, and topics on nutritions.  

Hurom Video Resources – Getting started with Hurom Juicer

2) Video Recipes

When you are ready to go, we present a series of online video recipes, all using Hurom juicers.

Hurom Video Resources – Recipes

3) On Cleaning and Maintenance of the Juicer

These are a series of videos on how to perform quick cleaning and throughout cleaning for your unit.

Hurom Video Resources – Cleaning and Maintenance

4) PDF Recipes

Apart from the video recipes, we also compiled a few Slow juicing recipes found on the web.

Hurom Video Resources – PDF Recipes


5) FAQs

This contain all the FAQs on the Hurom Slow Juicers

Hurom HU Series Slow Juicers – FAQs

6) Online Manual

Buyers from our Online store will get a hard copy of the English version of the Hurom HU Series slow juicer

7) Hurom Quick Access Card

A specially prepared Quick Access Card had been included with the Juicer shipments that were purchased from us.

This quick access card is meant for access the various Hurom resources via your smart phones, either by entering the URL onto your phone’s web browser, OR you can simply scan the QR code provided using any QR Code App.

How to install the QR code reader

Search for “QR Reader” in your App Store or Google Playstore, and install, after which, you can start using the QR Reader app to scan the QR code and gain quick access to the various Hurom resources that we had prepared, for you to have quick access to them.

Hurom HU Series Slow Juicers – FAQs

Hurom HU Series Slow Juicers – FAQs

1. Most Helpful FAQs

1.1. My juice is a little pulpy, how can I fix this?

a) If  you have a Generation 1 juicer, make sure the yellow silicone tongue is fully inserted into its slot. This part is removable to assist with cleaning but often not reinserted correctly. It acts as a pressure point to ensure pulp ejects from the pulp tube. For Generation 2 juicers, set the Pulp Lever to the Half Open position to begin. Once juicing, adjust accordingly to maintain the required flow of pulp through the pulp outlet

b) The pulp outlet can sometimes get blocked if you feed the juicer too quickly. Please try slowing down the rate at which you feed product into the juicer.

c) Cutting your product into small, 3 to 5cm pieces is optimal for juicing, yield and reducing pulp.

d) Make sure you refrigerate your product prior to juicing. This will also give you a less pulpier juice.

e) Please also check that the silicon wiper blades have not worn.

f) Check that the holes in the strainer have not become blocked with food or calcium build-up. It is a good idea to soak the strainer and drum in a gentle detergent for a few hours once a quarter (we use Milton Antibacterial Tablets) as a blocked strainer can have a significant negative effect on the quality of the juice.

1.2. My Hurom was working fine however it has suddenly stopped working?

This issue is almost always due to the top section not being put in place or aligned correctly. There is a safety sensor embedded in the hopper that stops the motor from turning if all parts are not aligned correctly. Please re-align the strainer, bowl and hopper, and try again. If you are still having issues, please email us for further troubleshooting.

1.3. Which Strainer Do I Use?

The Fine Strainer will be your preferred strainer and we recommend that you use this the majority of the time. You should also only juice hard product such as carrots and beetroot with the Fine Strainer. The Coarse Strainer is suitable for juicing soft fruits and vegetables such as strawberries and kiwi fruit.

1.4. Over time, some staining has occurred on the drum and some build-up on the strainer. What can I do to remove this?

Soak the strainer and drum in a gentle detergent for a few hours once a quarter. We use Milton Antibacterial Tablets which work wonders in removing stains and unblocking any build-up in the strainer.

1.5. What is the difference between the HU Series Juicers?

The HU Series juicers all juice exactly the same way. The difference between them is purely aesthetics plus the HUZK24FR & HU-1100WN come with a Brushed Stainless Steel external housing whereas the HU-600WN come with a high quality plastic housing. There is no difference in the functions or the way they juice.

HUZK24FR is a later model than HU-600WN, HUZK24FR is designed to be a compact model without losing any features, it weights only 4.6kg as compare to HU-600WN’s 6.2kg, and a smaller footprint with width of 199mm as compared with HU-600WN’s 239mm.

For our package bundling, HUZK24FR & HU-1100WN comes with 2x300ml Hurom Glass juice bottle, HU-600WN comes with 2x300ml Hurom plastic juice bottle

2. Preparations

2.1. What’s the best way to prepare fruits, vegetables and leafy greens for juicing in the Hurom Juicer?

Vegetables

We recommend preparing your vegetables by cutting them into a size so that the pieces will just fall through the feeder chute without needing to be pushed down. Chop carrots into half-inch discs and all other root vegetables such as beetroot to a similar size.

Fruits

Ensure you cut pieces into a size that will easily drop down the feeder chute. Remove skins from citrus fruits. If the Hurom becomes clogged then this can be remedied by feeding a different textured fruit or vegetable through.

Leafy greens

Roll leaves into cigar shaped parcels and then fold them in half, ensuring that the size is not too big for the feeder chute. You may notice with some shinier leafy greens that they can on occasion clog Hurom – this can be remedied by adding a few pieces of carrot or other fibrous vegetables which then clears the mechanism. Also, wet leaves will not pass through the juicer as well as drier leaves so when washing produce, pat it dry with a kitchen towel before inserting into the Hurom.

2.2. Do I need to core apples before juicing?

Yes it is best to core apples before juicing. We recommend using a quality apple corer available from most homewares stores.

2.3. What are the best apples for juicing? 

We find that chilled granny smiths, cored are the best.

2.4. Do I need to peel citrus fruits before juicing?

Yes. Firstly, the Hurom is not a peeling device and secondly juiced citrus peel doesn’t taste that great. Also, we’ve found that attempting to juice whole pieces of orange and lemon peel can clog the Hurom and has on one occasion broken the strainer in our test labs. So definitely don’t do it.

There is one exception to this rule and that is lemon rind. We’ve found that juicing whole lemon (flesh and rind) works really well with green apple juice and also is required in some medicinal recipes. The ideal proportions are 1/2 lemon + 2 Granny Smiths apples. The only rule though is to cut the lemon into small pieces so you don’t encounter issues as described above. Cut a 1/2 lemon into about 8 pieces and you should be fine.

2.5. Do I need to refrigerate fruits and vegetables before juicing them?

Apart from tasting better when juiced, refrigerated fruits and vegetables will provide a higher yield of juice than room temperature product. This is because the fibre in refrigerated product is firmer when chilled and consequently provides more juice when crushed in the Hurom compared to a softer/warmer fruit or vegetable.

For these reasons, we strongly recommend refrigerating all product you plan juicing in the Hurom.

2.6. What’s the best way to prepare nuts for making nut milks?

We recommend raw almonds as the best nut (although it is actually classified as a kernel) for making milks with. All nuts should be soaked for 12-24 hours and then rinsed thoroughly before feeding into the Hurom simultaneously with water – we have found that 250gms of dried nuts makes a good, creamy 1 litre of milk. Add more nuts to water for a creamier consistency.

Use only raw nuts and avoid any roasted/cooked nuts. Other nuts worth trying either in combination with almonds or alone are: brazils, macadamias, hazelnuts, walnuts and pecans.

We also recommend adding agave syrup, maple syrup, cacao nibs, dates (with stones removed), apple juice, cinnamon as sweeteners and flavour enhancers to your favourite nut milk.

3. What To Juice

3.1. What can I juice with a Hurom and what should I avoid?

The Hurom can juice just about all types of fruits and vegetables except the below;

o Coconuts

o Seeds

o Unsoaked/roasted nuts

o Legumes

o Sugar Cane

o Anything frozen

o Fish/Meat

o Liquorice root or other woody materials

o Dried herbs / spices

o Stone fruit with stones in

3.2. Can I grind seeds, grains or legumes with the Hurom?

All of these require specialist mills for grinding. The Hurom is not capable of such a task and warranty will be voided if this is attempted and damage occurs to the Hurom.

3.3. Can the Hurom make pasta?

No.

3.4. Can the Hurom make cold press olive oil?

This is a different process to juicing and requires different machinery. The Hurom is not able to make oils from olives or any other fruit/vegetable.

3.5. How does the Hurom cope with fibrous items such as celery and vanilla pods?

The Hurom has no blades so some fibrous fruits and vegetables that have a “stringy” construction need to be pre-cut before juicing. Simply cut items to a short length of half an inch to avoid fibres getting wrapped around the internal mechanism.

3.6. Can I make frozen sorbets with the Hurom?

No. The Hurom is not designed to crush frozen items and doing so will likely result in damage to the strainer which will not be covered by the manufacturer’s warranty. We understand that some folks have been doing this on YouTube but they will inevitably end up breaking their machine by doing so and this is not covered by any warranty provided with this machine.

You can, however, use the Hurom Cold Press Juicer to prepare juice and then freeze to make a delicious sorbet or ice cream. Please see our Recipes page for some ideas.

3.7. Can I make nut butters with the Hurom?

You can make nut butters with the Hurom but it can be a little tricky. We recommend removing the wiper blade attachment. You should activate the nuts by soaking beforehand (check web for guides for specific nuts) and then rinsing. This will remove the enzyme inhibitors contained within nuts and will make them more digestible.

Note that the Hurom will eject some of the nuts paste through its waste chute. This can be mixed in with the remaining paste which will collect in the main housing of the Hurom. We do not recommend attempting to make any more than 500gms of nut butter at any one time.

3.8. Do you have a Nut Milk primer available?

Yes! Here goes…

Firstly, you should soak your preferred nuts (use RAW nuts not roasted) in water for between 4-12 hours and then rinse them. This removes the enzyme inhibitors (nature’s protective coating) which makes for a plumper, easier to juice nut as well as a more digestible nut milk.

Almonds make the creamiest milk but require the longest soaking (overnight minimum) – we recommend experimenting with other nuts and combining them – pistachios and almond milk is amazing!

Generally speaking, 250gms of nuts will produce a nice creamy litre of milk. Of course this is all down to personal preference and simply add more nuts / less water for a creamier milk or less nuts / more water for a thinner milk.

Once you’ve soaked and rinsed your nuts, place them in a bowl and get a bottle of water containing your desired amount of water (we recommend a bottle as it’s easy to maintain a slow and constant stream of water into the Hurom).

Now switch the Hurom on and start placing handfuls of nuts into the Hurom feeder chute whilst slowly pouring the water in at the same time. The goal here is to be placing your last nuts into the feeder chute just as the water runs out. This takes a few times to get right but the results are well worth it.

Flavourings:

So this is where the fun starts – you can simply add any of the following items in with the nuts and the Hurom will do a great job of blending them in with the nut milk… As with anything you put into the Hurom, pre-cutting larger items will deliver better results and less blockages

o Dates (PLEASE remove the stones) – dates make a great sweetener for the milk without an overbearing taste – buy the moist plump organic ones from your local health store, avoid the harder mass manufactured varieties sold in colourful bags in supermarkets

o Figs – chop small and remove the stalk

o Fresh apple – chilled, cored Granny Smiths work best

o Cinnamon – for best flavours get the bark rather than the pre-ground varieties. Soak for 4 hours and then rinse – this softens the bark and makes it easier for the Hurom to extract flavour from – go easy though as it’s easy to overpower your milk with this stuff.

o Dried fruit – pretty much any dried fruit acts as a great flavouring and sweetener for your milk – just cut into reasonably small pieces and experiment! Don’t forget that dried fruits do have a high sugar content so don’t go too crazy! Less is more!

o Vanilla – avoid the processed stuff and seek out some good quality REAL pods from your local health store / deli. Cut into 1cm pieces and juice at the same time as your nuts. We recommend 1 whole pod per litre of milk. Pre-soaking the pod for a few hours will deliver better results. Unlike the nuts, you can use the water you soaked the vanilla pod in as the water to make your nut milk with.

o Pistachios – more than any of the other nuts, we’ve found that a 50/50 mix with almonds produces a divine tasting nut milk with a beautiful pale green hue to it. Sweetened with raisins or dates and you’ll have a drink fit for the Gods.

o Cacao nibs – Cacao nibs are broken pieces of the the cacao bean and the cacao bean is where chocolate comes from. Cacao in this form is really high in antioxidants and makes a fantastic natural chocolate milk when processed through the Hurom with nut milk. The cacao nibs are naturally quite bitter and therefore may require some extra sweetening – dates are a good partner here, as is agave syrup. Soaking the nibs for 4+ hours will ensure max flavouring of the milk – we recommend starting with 2-3 tablespoons of cacao nibs and experimenting to your own tastes from there. http://www.lovingearth.com.au import really high quality cacao nibs from Peru and are our favourite.

o Agave Syrup – agave syrup is a great low GI alternative to sugar. It’s very sweet and should be used sparingly – add to taste to your nut milk. http://www.lovingearth.com.au import a great RAW processed agave syrup from Mexico which we recommend

Additional filtering:

The fibre that remains in the milk after processing through the Hurom is no doubt good for you. However, some people may find prefer a super fine milk without any fibre residue. You can quickly and easily achieve this by pouring the milk through a professional culinary filter net

For coffees etc:

We’ve filtered almond nut milks (using the filter nets as described above) and had barristas froth the milk to surprisingly good results. Highly recommended!!!

4. Operating the Hurom Cold Press Juicer

4.1. The juice seems a little pulpy, how can I fix this?

a) Make sure the yellow rubber plug/tongue is fully inserted into its slot. This part is removable to assist with cleaning but often not reinserted correctly. It acts as a pressure point to ensure pulp ejects from the pulp tube.

b) The outlet can sometimes get blocked if you feed the juicer too quickly. Please try slowing down the rate at which you insert product into the juicer.

c) Cutting your product into small, 3 to 5cm pieces is optimal for juicing and reducing pulp.

d) Make sure you refrigerate your product prior to juicing. This will also give you a less pulpier juice.

e) Please also check that the silicon wiper blades have not worn.

4.2. My Hurom keeps jamming, how do I prevent this from happening?

The Hurom operates best when you find the right tempo at which to feed the fruits and vegetables down the chute and also the right size of fruit/vegetable.

Finding the right tempo comes with trial and error but listening out for the “scrunching” up of the piece you’ve just fed into the machine will tell you that the Hurom is ready for more.

We find that just starting slow in inserting pieces into the machine and gradually speeding up until the machine clogs will give you the best indication. The general rule is that harder vegetables like carrots need a bit more time than say apples of oranges.

In terms of size, a small amount of preparation in advance of juicing will ensure optimal results and the fastest juicing. We recommend that all matter should be cut to a size where it can just fall through the chute without needing to be shoved.

If the machine does clog and cut out then you can simply hit the reverse button for 2-3 seconds and this will unblock the offending fruit/vegetable and you can then continue juicing by switching to forward.

4.3. Can I re-juice the discarded pulp from the Hurom in order to get more juice?

The Hurom is very effective at extracting high yields from the first pass but some users do put through the discarded pulp again to try and gain more juice yield. The results vary from fruit to fruit so feel free to experiment!

4.4. Is the Hurom suitable for commercial environments?

The manufacturer’s recommendation for standard Hurom juicers is to run them for no longer than 30 minutes at a time with a suitable amount of time allowed for cooling in between. If your commercial environment won’t require usage beyond this then yes they are suitable however if it’s a busy juice bar, coffee shop or cafe, then we recommend that you go for the Hurom Commercial Slow/Cold Press Juicer as this can be run for 4 hours at a time.

It is also important that appropriate training be given to any staff within a commercial environment as the usual approach to commercial juicing of just jamming fruits and vegetables down a pipe can potentially cause issues.

4.5. How long can I keep a Hurom juice for before it goes bad?

There’s no specific answer to this as there are too many variables based on type of produce and storage method. We recommend drinking your Hurom juices immediately to enjoy maximum taste and nutritional benefits.

However, if necessary you can refrigerate juices: fruit juices tend to last longer from a taste perspective: 24-48 hours. For vegetable juice, unless you have vacuum storage containers we’d advise 12 hours max. At the end of the day, fresh juice should be consumed freshly made – all other options deliver sub-optimal results.

We’ve kept nut milks for 3 days refrigerated and they still taste great.

The old rule applies that mother nature gave us – your nose – if it smells ok then it probably is!

5. Maintenance and cleaning

5.1. What’s the best way to clean the Hurom and can I put the Hurom parts into a dishwasher?

We suggest buying a long handled dish washing brush with firm bristles and cleaning the Hurom immediately after juicing under a running tap. You will most likely find following this method means you won’t have to use washing up liquid – just keep an eye on your water usage though!

The manufacturer does not recommend using a dishwasher and nor do we. Using the method above is not only quicker but more effective as the juice and residue doesn’t have time to dry on and stain permanently. Save yourself bother and always clean your Hurom as soon as you’ve finished using it.

On occasion you can soak the removable parts (not the base unit containing the motor!) in a baby bottle cleaning solution. This does a great job of removing some of the juice stains that can build up over time.

5.2. Can I buy spares for the Hurom such as replacement wiper blades or jugs?

Yes, we can order the parts for your from the manufacturers. You can ask us to provide quotation for the parts that you required.

5.3. Rubber stopper on the underside of the drum – what purpose does it serve?

The rubber yellow stopper acts as an ejection device for the pulp. When inserted into its slot, it pushes pulp out of the pulp tube and generally keeps the tube from blocking.

It’s designed to be unplugged from the slot so that the ejection tube can be cleaned easily.

Always make sure you re-insert the plug prior to juicing. Attempting to juice without inserting the plug into its slot causes the Hurom to juice inefficiently and the pulp tube to become blocked.

It can be easy to forget this so get into the habit of checking on this before you juice each time.

Hurom Video Resources – PDF Recipes

Recipe Resources

The following are some of the recipes that you can find online, we had consolidated for some of our buyers of Hurom Slow Juicers.

Juiced! The Healthy Way

Over 50 Delicious Fresh Juice Recipes inside by Kevin & Annmarie Gianni

Recipes for Living Juice

34 pages of recipe published by Vitality4Life

Slow Juicer Recipes by KitchenAid

This is another recipe book publishes by KitchenAid

100 Gourmet Recipes For The Slow Juicer

The above is a 10 pages sample of the recipes that you can order from Amazon 

Nutritional Facts on Veggies and Fruits 

Here is something interesting, 107 recipes that Goodlucktina had compiled that can be printed, each recipe is with detail nutrition levels.   107 Juicing Recipes for you!

http://www.hurom.com.au/recipes/

You can also find a series of Recipes published by Hurom Australia’s official site, which consists of 5 major categories – Fruit juice, vegetable juice, ice creams, nut milks & our favourites.

More Readings and Info

If you still need more readings material on Juicing and Hurom, you can read the following:

Hurom Juicing Recipes & Tips

4 pages of tips from Hurom Australia official site

Improve your Lifestyle with Hurom

27 pages of tips from Hurom Australia official site

You Deserve to Live healthy beyond 100 years

27 pages of tips from Hurom Australia official site