I am not in the USA, UK,Germany or China, where and how to do I get my brush repaired?
If you are not a US, UK, Germany or China residents, (which are the largest markets and manufacturing countries) but have an Oral-B electric toothbrush your brush will be subject to similar warranty conditions, but the service agent, the returns address and contact numbers will be different.
Visit www.service.braun.com select the appropriate region and your country.
Once the page loads, look for the ‘Authorized Service Centre’ button/link. Click this and then from the page select ‘Oral-B power Toothbrushes’ and select the various options on screen to find the appropriate service centre.
If you are struggling and need further assistance, contact the customer relations team for your country, these are published on your regional Oral-B website.
For Malaysia, you will end up with a 3rd party “Authorized service partner”, you can contact them via email or phone call, and you will likely be informed that only official models imported by P&G Malaysia will be supported under warranty in Malaysia.
At the time of this writing, there are only 2 Pro series models officially covered under their warranty, PRO500 and PRO3000, and selected models of Vitality series.
There is a Toll-free number for Oral-B Malaysia listed on some of the boxes, you can call and check – 1-800-81-5380
Why we only cover 30 days of local warranty?
These are the standard practice for all Oral-B sellers, including Amazon, during these 30 days, sellers will replace product one-to-one if there are any manufacture defects, shipment damages or missing standard parts listed on specification.
After 30 days, you need to send item back to Oral-B to claim warranty.
The 30 days warranty does not cover cosmetic damage such as scratches, or damage caused by:
- Normal wear and tear
- Accident, misuse, dirt or water
- The product being tampered with
- Improper use
- Repairs carried out by agents not authorized by Oral-B/Braun
- Failure to take proper care of the product, including recharging
- The product being altered or used for commercial purposes
Can I Register warranty for my Oral-B?
You can try to register your Oral-B electric toothbrush for warranty if you sign up within 2 years from date of purchase. Click on the below link to try
However, you will discover both Malaysia and Singapore are not listed in the list of countries that are entitled for Product warranty registrations.
Running your own diagnosis
Oral-B US do offer a free repair estimate service; based on which you may decide on the best course of action. Follow the appropriate links below:
Run through the on screen diagnosis and resolution tool and if the fault persists continue through the process.
Can I replace the battery in my Oral-B electric toothbrush?
No, you cannot replace the battery in your Oral-B electric toothbrush. The battery is contained within the electronics of the toothbrush handle and the unit is then sealed to keep it water tight. For these reasons we do not provide replacement batteries for Oral-B electric toothbrushes.
There are some online video showing you how to replace the battery, but doing so will be at your own risk.