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Philips Multigroomers MG / QG Series

Philips Norelco QG3364 Multigroom Series 5100 Lithium Ion 7-in-one beard & hair trimmer 18 Length Settings [US Edition]

Philips Norelco QG3386 Multigroom Pro Trimmer with Pouch All in One Grooming Kit

Philips Norelco Multigroom MG3750 Multipurpose trimmer for Men [From USA]

Philips Norelco Multigroom MG5750/49 Multipurpose trimmer for Men [US Edition]

Philips Norelco Multigroom MG7720/15 14-in-1 face, hair and body trimmer [Europe Edition]

Waterpik Aquarius® Professional Water Flosser

Introduction

The advanced design of this compact professional model includes pulse-modulation technology for maximum plaque removal (Floss Mode) and enhanced gum stimulation for improved circulation (Hydro-Pulse Massage Mode). Available in designer colors with satin chrome accents.

Removes up to 99.9% of plaque from treated areas and is up to 50% more effective for improving gum health vs. string floss. This model comes with 7 flossing tips, 10 pressure settings, a convenient 1-minute timer with a 30-second pacer to ensure thorough water flossing of all areas, a water on/off button in the handle that allows for one handed operation, and a 3-year warranty.

Waterpik® is the #1 recommended water flosser brand, clinically proven and accepted by the American Dental Association (ADA).

Product Benefits

Effective Plaque Removal: Removes up to 99.9% of plaque from treated areas

Healthier Gums: Clinically proven up to 50% more effective for improving gum health vs. string floss

Ideal for Implants: Clinically proven up to 2X as effective for improving gum health around implants vs. string floss using the Plaque Seeker™ tip

Essential for Braces: Clinically proven up to 3X as effective for removing plaque around braces vs. string floss using the orthodontic tip

Removes plaque and debris deep between teeth and below the gumline where brushing and traditional flossing can’t reach

Leaves your mouth feeling incredibly fresh and clean

Great for people with implants, and those with crowns, bridges, and veneers

Product Features

  • Chrome accents
  • 7 tips for all your dental needs
  • Tip storage case
  • Advanced pressure control system with 10 settings
  • Reservoir capacity of 90+ seconds
  • On/off water control on handle
  • 2 Modes – Floss Mode and Hydro-Pulse Massage Mode
  • 1-minute timer with 30-second pacer
  • LED Mode Indicators
  • Compatible with 220V AC/60Hz outlets

How to Use the Waterpik® Aquarius Professional Water Flosser

The following video gives details on how to operate the Waterpik Aquarius water flosser.

The various Accessories Tips

Waterpik® Classic Jet Tip – JT-100E

For general use. Cleans deep between teeth and below the gumline. Clinically proven to be twice as effective as string floss for improving gum health.

Replace every 6 months. 2 color-coded Water Flosser replacement tips per package (color of tips may vary)

Waterpik® Classic Jet Tip – JT-100E

Waterpik® Orthodontic Tip – OD-100E

For orthodontic appliances and dental braces. Clinically proven to remove three times as much plaque as traditional string floss and significantly improve gum health for orthodontic patients.

The innovative tapered brush removes hard-to-reach plaque around orthodontic brackets and wires. It also helps flush out bacteria and food debris from around the teeth and under the gums.

Replace every 3 months. 2 colour-coded Water Flosser replacement tips per package (colour of tips may vary)

Waterpik® Orthodontic Tip – OD-100E

Waterpik® Pik Pocket® – PP-100E

For periodontal pockets and furcations. A soft rubber tip designed for gentle, low-pressure delivery of therapeutic rinses below the gumline. Clinically proven to access 90% of a 6mm pocket.

Replace every 3 months. 2 color-coded Water Flosser replacement tips per package (color of tips may vary)

Waterpik® Pik Pocket® – PP-100E

Waterpik® Plaque Seeker® – PS-100E

For implants, crowns, bridges, and other restorations. Clinically proven 2X as effective as string floss for implant patients, the Plaque Seeker™ Tip is designed to provide the benefits of pulsating water.

It has three thin tufts of bristles to access stubborn plaque around implants, crowns, bridges, veneers, and other areas that are especially susceptible to plaque accumulation.

Replace every 3 months. 2 color-coded Water Flosser replacement tips per package (color of tips may vary)

Waterpik® Plaque Seeker® – PS-100E

Waterpik® Water Flosser Toothbrush Tip – TB-100E

Stationary toothbrush tip allows water to pulsate through the brush to clean and rinse the tooth surface. Designed to let you brush and water floss at the same time. Use with or without toothpaste.

Replace every 3 months. 2 Water Flosser replacement tips per package

Waterpik® Water Flosser Toothbrush Tip – TB-100E

Waterpik Aquarius Professional Water Flosser – Manual

Waterpik Aquarius Professional Water Flosser Manual

Oral-B iO Series Replacement Brush Heads

The Oral-B iO Series combines powerful, but gentle micro-vibrations with Oral-B’s unique dentist-inspired round brush head design for a professional clean feeling every day. Theer are 2 types of replacement brush heads

The Oral-B iO has a different design and build to most other Oral-B electric toothbrushes. As a result the brush heads on offer are different to. The basic ethos behind the brush heads are the same, small and round, but the fitting and brush head styles are slightly different.

Existing brush heads from Oral-B are not compatible with the iO and the iO brush heads do not fit to or work with other Oral-B toothbrushes.

Therefore, if you have an iO Series 7, 8 or 9 electric toothbrush then you will need to ensure the heads you buy are compatible.

A new design is somewhat frustrating for existing Oral-B electric toothbrush users, but there are some benefits too.

The 2 choices are:

a) Ultimate Clean Refills – help remove plaque, leaving teeth feeling clean and bright.

b) Gentle Care Refills – use extra soft bristles to adapt to the curves of teeth and gums.

To summarise, these are essentially the iO equivalents to the EB series of CrossAction and Sensi UltraThin that are our recommended choices.

Oral-B iO Ultimate Clean Replacement Brush Heads

The Oral-B iO Ultimate Clean Refill Brush Head has a design to reach deeper in between teeth for improved cleaning. It removes up to 100% more plaque for cleaner teeth and healthier gums than a regular manual toothbrush.

Oral-B iO Gentle Care Replacement Brush Heads

The Oral-B iO Gentle Care Refill Brush Head has 4000 filaments for a gentle and effective cleaning experience.

Comparing Chart between the 2 types of replacement brush heads

The following charts give comparisons between the 2 types of refills.

Oral-B iO Series


The Oral-B iO Series is a top of the line electric toothbrush and the price tag reflects this. It introduces significant enhancements in the overall mechanical design, noise and appearance compared to existing Oral-B toothbrushes.

The top models including a colour display in the handle and items like the pressure sensor, quick charging time and battery life all make the iO very appealing.

Series 7, 8 and 9

The iO Series is a name that is applied to a range of electric toothbrushes. Within that range are the Series 7, Series 8 and Series 9 electric toothbrushes, or iO7, iO8 and iO9.

The fundamental design, performance and features are almost the same amongst all 3 series.  The differences are pretty subtle. The differ by the cleaning modes available, handle colours, the box contents and the price tag are the main differentiators. That said, the 7 and 8 series do not have the 3D tracking available, while 7’s LED display is not color.

4 colours variety

There are 4 different colours among Series 7, 8 & 9, Black Onyx, Rose Quartz, Violet Ametrine & White Alabaster,

Graphical Emoji LED

At the end of a clean, you get an emoji style graphic. A smiley, sad face or even a starry eyed smile depending on the time and the pressure applied etc. It is a colour screen on the Series 9 and 8, but black and white on the Series 7.

When the brush is active, there is a timer shown on screen that ties in with the built-in pacer and a nice graphic of a circle that gradually turns blue as you complete the clean.

Micro-Vibrations

The magnetic drive system directs the cleaning energy to the bristle tips along with what is known as micro vibrations. This offers a really smooth and soft cleaning experience. It feels less jittery with a very consistent cleaning action.

Smart Pressure Sensor

The iO has a pressure sensor built-in, like many other models they offer.  But the configuration here is a little different.

With other Oral-B models the pressure sensor is constantly monitoring when too much pressure is applied.  With the iO, it is assessing for too much as well as not enough.  This is a ‘smart pressure sensor’.

By default the light from this sensor is white. You can actually customize the colour, to something you prefer via the app. This is lit white or your chosen colour when not enough pressure (low pressure) is being applied. 

A green light will be emitted from the LED ring when the right amount of pressure is applied and a red light when too much pressure is used.  

Changing Settings

You use the power and mode button to control functions. Through the screen you can switch between the cleaning modes and change key settings such as the language, colour of the LED ring and turn Bluetooth on or off. The display will show the battery life in 10% increments after the cleaning mode has finished.

3D Teeth Tracking (on Series 9 only)

Sensors in the iO actually track up to 16 zones within the mouth.  These zones are the front, top and back surface of the teeth on both the upper and lower jaw. This is all part of the 3D tracking and AI recognition system that is supposed to help us clean our teeth better each time we use it.

Power2Go Charging Travel Case (Series 9 Only)

Included with the Series 9 only is the Oral-B power2go travel case. Hinged on the left side, it is a hard plastic case that holds a single iO handle and a single brush head.  

You can also recharge the iO handle inside the case. To do this you must connect the provided power adapter.  There is no rechargeable battery in the case itself.  It takes about 6 hours to fully recharge inside the case. There is a flashing light on the outside of the case to indicate charging. This will turn off when the charge is complete.

Charging Time and Battery Life

Magnetic Drive System

The new magnetic charging stand that can charge the toothbrush in around 3 hours. This is much faster than the majority of electric toothbrushes. Most existing Oral-B brushes take 12-16 hours.

The Magnetic charger is circular in shape there is a very small convexed area in the middle that highlights where to line up the base of the brush handle. It fits into the convexed base of the iO’s handle.

It is perfectly safe to leave the brush handle on the charging stand and plugged in. Battery overcharging is prevented by the device.

It is a Lithium-Ion rechargeable battery that is built inside the handle. The claimed battery life is for iO series on a full charge is 2+ weeks. With Oral-B this typically means 14-16 days.

Comparison chart between different models

How do I know which Sonicare replacement brush head is compatible with my Sonicare Model?

Which brush head fits my Philips Sonicare Toothbrush?

If you are wondering which Philips Sonicare brush head is the right fit for your toothbrush handle, follow the guidelines below.

Finding Your Brush Handle’s Model Series

Philips have an extremely confusing naming of their Sonicare model numbers, e.g. the model number listed on the packaging maybe ProtectiveClean 5100 series HX6856/12, but by the time you want to know the model to order new replacement brush heads, you may had already throw away the packaging box, the model number you can find at the bottom of the brush handle is however, HX685J, which is very different from the actual model number of the Sonicare you had purchased.

As for the replacement brush head compatibility, most only give the model series of Sonicare, e.g. EasyClean, FlexCare etc. Therefore you will need to know what Sonicare series your Sonicare belong to.

How to find out the Sonicare series of my model?

a) By Googling
You can simple Google search by enter e.g. “Sonicare HX6568”, and the search results should contain the Sonicare series with the model number. E.g. “ProtectiveClean 5100 series xxx…”
and you will know your Sonicare series is ProtectiveClean.

b) By making reference to official
You can click on the link below and search for your product number on the list, and you will see what Sonicare series does the product belong to.

Where to find correct model number for your Sonicare toothbrush or airfloss?

Once you know your Sonicare series, you can easily know which replacement brush heads are compatible with your product.

The following range of Sonicare Replacement brush heads are compatible

With the exception of the E-Series, all of the replacement brush heads listed below feature Sonicare’s newer Click-On (snap-on) design. It’s this style that can be used universally with all of Sonicare’s toothbrush lines, with the exception of the PowerUp Battery and Essence.

  • 2 Series Plaque Defence
  • 3 Series Plaque Defence
  • 3 series Gum Care
  • DiamondClean / DiamondClean Smart
  • EasyClean
  • ExpertClean
  • Essence+
  • FelxCare / FlexCare Platinum / FlexCare Platinum Connected / FlexCare+
  • For Kids
  • HealthyWhite / HealthyWhite+
  • PowerUp
  • ProtectiveClean

Brush head and toothbrush handle guide

There are two types of Philips brush heads: Snap/Click on and Twist/Screw on. Below you will find details on the differences between these two types of brush heads.

  • The snap on or click on brush heads are compatible with most of the current rechargeable Sonicare Toothbrush handles. These will fit all Philips Sonicare toothbrush handles except for the PowerUp Battery and Essence model.
  • The twist on or screw on brush heads are Philips’ original and standard brush heads and are compatible with the old models of Philips toothbrushes. 

You can refer to Philips Sonicare brush head advisor page  choose which brush head is right for your toothbrush handle.

EXCEPTION: The Philips One toothbrush is only compatible with Philips One brush heads.

Setting up WalkingPad R1 / R1 Pro

The Setting up steps of both the WalkingPad R1 and R1 Pro are the same. The only difference is the setting up of their KS Fit App, where R1, being the China domestic market version, will require a China mobile number to register with the App.

While R1 Pro, being an international version of R1, you can simply register with an email account, or your local phone number.

Unboxing and setting up R1/R1 Pro

KS Fit App Descriptions

KS Fit is an app that helps you intelligently manage your fitness equipment. You can easily manage the fitness equipment of KingSmith you own, so every device of KingSmith will become a member of your family and also a good partner of your family.

Also, KS Fit can show your weekly exercise data clearly. And tailor different training programs for you according to your exercise situations, which can help you develop a more scientific and healthy running habit. During completing the weekly plan, you can also learn more running knowledge and scientific running methods

And, you can choose to sync your exercise data (running distance, steps, calories) to the Apple Health app now. In “Mine” – > “Settings” – > “Data sharing” – > “Apple health” of KS Fit app, select “Share” and give KS Fit permission to synchronize sports data to Apple Health app through HealthKit.

Installing the KS Fit App

Download KS Fit from App Store for IOS or Playstore for Android devices

Register an account with your mobile number
Log in and select the WalkingPad to use
Select the Sport courses if you want, or just use your own
You can monitor your progress

Oral-B Troubleshooting & Common Issues

The following are taken from ElectricTeeth Site – https://www.electricteeth.com/

My brush head is stuck/won’t come off the handle

  • Run the top of the handle under warm water for a minute or so, to loosen the brush head. Make another attempt to remove it, it should come off with ease.
  • It is recommended to remove and rinse the brush head after each use before placing it back on the handle.

Oral-B toothbrush won’t stop blinking/flashing

  • Green or white blinking/flashing light.
    • The battery is in the process of charging.
    • The light will turn a solid green or go out when complete*.
  • Red blinking/flashing light.
    • The battery power is very low and requires charging.

* Usually for NiMH battery models, the light will turn solid green and will not go out, only Li-ion battery charging light will go off after fully charged. Please refer to respective user manual that comes with the package.

Toothbrush has stopped working the first time I used it

  • The battery of the brush only comes charged to last a few minutes. To maximize the capacity and life of the rechargeable batteries, the power handle should be placed on the charging stand for several hours before the first use.

Handle not turning on/does not work at all

  • The power button is stuck.
    • Toothpaste residue can build-up around the power button. This can cause the button to get stuck and not function correctly.
    • Rinse the handle under warm water for about 10 seconds.
    • Clean the power button and surrounding area with a damp cloth to ensure it is clean and free of debris.
  • Correct button used?
    • If the handle has 2 buttons, ensure the correct button is being pushed.
    • The mode button will not turn the toothbrush on, only the power button.
  • Is the toothbrush charged?
    • If the battery icon indicates that the battery is flat or low on power, it may require charging before it will turn on.
  • Any noise coming from the handle?
    • Turn on the toothbrush with a brush head attached and place the handle near your ear. If you hear a soft humming sound, it is likely that a fault has occurred.
  • Is the metal shaft in place?
    • With the brush head removed check if the metal shaft that extends from inside the handle. Is it loose or does it come out of the handle? If it does it is likely that a fault has occurred.
  • Has it been dropped?
    • If a toothbrush has been dropped or taken a very hard knock, it is possible that the battery connection inside the handle has been damaged.
    • The connection is usually a small solder connection between the +/- terminals of the battery that connects this to the main printed circuit board.
    • Cracked solder joints can, in theory, be repaired. However, the Oral-B handles are not designed to be opened up by users. Doing so will invalidate your warranty and may even render the brush broken for good.
  • Has it gotten wet?
    • Whilst the brush is designed to resist water prolonged exposure or submersion in water may lead to water ingress inside the handle.
    • Any physical damage to the handle will likely increase the likelihood of any water having impacted the internal electronics.
    • Water can cause corrosion, staining and crystal formation on the circuit board rendering the brush no longer functional.
Oral-B Troubleshooting & Common Issues 1

Oral-B toothbrush does not charge

  • Handle is not fully charged
    • After a total discharge it is possible for the charge indicator to take up to 15 minutes to begin flashing.
    • If you see the battery indicator light blinking it means it is charging.
    • Fully charge the Oral-B handle for up to 22 hours.
  • Not using the original charger
    • Make sure that you use the original charger that came with your Oral-B toothbrush.
  • The socket is not working
    • Try another appliance in the same power outlet/socket and see if that works. If that is also not working the issue might be with that socket. Try an alternative outlet.
  • Has it been dropped?
    • If a toothbrush has been dropped or taken a very hard knock, it is possible that the battery connection inside the handle has been damaged.
    • The connection is usually a small solder connection between the +/- terminals of the battery that connects this to the main printed circuit board.
    • Cracked solder joints can, in theory, be repaired. However, the Oral-B handles are not designed to be opened up by users. Doing so will invalidate your warranty and may even render the brush broken for good.
  • Has it gotten wet?
    • Whilst the brush is designed to resist water prolonged exposure or submersion in water may lead to water ingress inside the handle.
    • Any physical damage to the handle will likely increase the likelihood of any water having impacted the internal electronics.
    • Water can cause corrosion, staining and crystal formation on the circuit board rendering the brush no longer functional.

My Oral-B toothbrush charger isn’t working

  • Any lights on the handle?
    • When a brush handle is placed on the charging stand do any lights flash/blink?
    • If yes, this would suggest the charging stand is functioning correctly.
    • If no, leave the handle on the charger for at least 1 hour and see if the lights are now flashing/blinking.
    • After a total discharge it is possible for the charge indicator to take up to 15 minutes to begin flashing.
  • Handle warmth
    • Is the base of the handle slightly warm after having been sat on the charging stand for a few hours. If so, this is usually a sign it is functioning correctly.
  • Power outlet/socket
    • Try another appliance in the same power outlet/socket and see if that works. If that is also not working the issue might be with that socket. Try an alternative outlet.
  • Cables & damage
    • Check the power lead cable to see if there are any cuts or damage. If so stop using for your own safety.
    • Has the charger recently gotten wet or been damaged in some way? If so, stop using for your own safety.
  • Try an alternative charger
    • Does a friend or family member have an Oral-B toothbrush. If so use their charger to confirm if your brush charges on theirs.
    • If so, it will likely confirm your charger is at fault.
Oral-B Troubleshooting & Common Issues 2

What do the battery status lights mean?

Your Oral-B toothbrush has smart ways of telling you when it is time for a recharge. The lights and beeps of your toothbrush indicate the charging behaviour.  

Some toothbrushes have only one indicator light, while others have three. Below, you can find what the indicator lights mean for each of these models. 

  • Toothbrushes with 1 indicator light
    • Toothbrush on charger
      • No lights – Fully charged and on sleep mode
      • Green or white light flashing – Charging
      • Solid green light – Fully charged
    • Toothbrush not on charger
      • Solid green light – Fully charged
      • Flashing red light – Battery empty
  • Toothbrushes with 3 indicator lights
    • Toothbrush on charger
      • No lights – Fully charged and on sleep mode
      • 1, 2 or 3 lights flashing – Charging
      • 3 solid white/green lights – Fully charged
    • Toothbrush not on the charger
      • 3 solid white/green lights – Fully charged
      • 2 solid white/green lights – Moderately charged
      • 1 solid white/green light – Low battery
      • 1 flashing red light – Battery empty

Note that some toothbrushes like the Vitality series do not have a battery light indicator. In this case, just follow the normal charging advice as specified in the user manual. 

Toothbrush takes a long time to charge

  • Depending on the model of toothbrush it can take anything up to 22 hours to charge an Oral-B toothbrush battery.
  • Most models are fully charged within 12-15 hours.
  • If you are charging your toothbrush on a metal surface, this can cause the charge time to be longer.
  • The tooth brush charger works by electromagnetic induction.
  • Using the inductive tooth brush charger on a metal surface influences the electric flux and reduces the induced power of about 15-20% compared to a non-metal surface. This leads to an increased charging time.

The handle is very loud/noisy

  • Are you familiar with an Oral-B toothbrush?
    • The sound and vibration may appear odd because you are not familiar with the sound that it makes, particularly if this is your first electric toothbrush.
    • Oral-B toothbrushes are louder than Sonicare and other sonic toothbrushes, producing a more mechanical sound.
  • Check that the brush head is attached correctly.
    • A loose brush head may result in increased noise being generated.
    • If no brush head is attached it will likely sound louder.
  • If certain modes the toothbrush will sound louder, and if the highest level of brushing intensity has been set, this will increase the pitch of the sound.

Ticking sound coming from my Oral-B toothbrush

  • On some toothbrush handles you might hear a low ticking sound coming from inside the body. The sound may be heard even if the body is not on the charging station. The sound comes from the working frequency of the voltage converter and can be heard in very quiet environments.
  • This ticking sound doesn’t necessarily indicate any malfunction of the brush.

Toothbrush stutters regularly/pauses briefly

  • This is part of the professional timer, also known as the pacer/quadpacer/30 second timer.
  • A short, stuttering noise reminds you at 30 second intervals to clean all four areas of your jaw (upper right, upper left, lower right and lower left) for the same amount of time (30 seconds).
  • A long spluttering noise tells you that you have reached the end of the two-minute cleaning time recommended by dentists.

Oral-B toothbrush power cycles on/off

  • If the Oral-B toothbrush is turning itself on and off very quickly, and then continues to run this likely normal. This is the professional timer, also known as the pacer/quadpacer/30 second timer.
  • A short, stuttering noise reminds you at 30 second intervals to clean all four areas of your jaw (upper right, upper left, lower right and lower left) for the same amount of time (30 seconds).
  • A long spluttering noise tells you that you have reached the end of the two-minute cleaning time recommended by dentists.
  • If an Oral-B toothbrush is turning itself on or off regularly without input from yourself and not during a typical brushing cycle, the brush requires inspection by Oral-B.

Oral-B toothbrush handle turns itself on

  • If the toothbrush is turning itself on, without any interaction from you, then there is a fault with the handle that requires repair.

Oral-B electric toothbrush head has stopped moving

  • If the brush head is not moving, and the toothbrush is definitely switched on (because you can hear it), try removing and replacing the brush head. It may not be seated correctly.
  • If this does not resolve the issue, use another replacement brush head. This rules out that the brush head itself is the issue.
  • Next, have a look at the metal shaft under the brush head. When the toothbrush is switched on, does it move? It should spin around in a circle. If it does not, there may be something wrong with the handle and it will require service.
Oral-B Troubleshooting & Common Issues 3

Pressure sensor light not working

  • Not all brushes have pressure sensors. Those that do have a red panel on the neck of the brush head or a clear ring around the top of the head that will light up.
  • To function, a certain amount of pressure must be applied.
  • A method to test it:
    • Attach the brush head to the handle.
    • Turn the toothbrush on.
    • With the toothbrush out of the mouth, use your hand/fingers to push on the long neck of the brush head, starting gently, gradually increasing the force.
    • With a light-medium pressure, you should hear the sound of the motor in the handle slowing/straining a little and the light should come on.
    • If the light does not come on, apply a little more pressure, not too much as it does not require lots of pressure.
    • If the light still does not come on, it is likely that a fault has occurred.

Water dripping from Oral-B handle

  • Water can build up within or be retained within the brush head attached to the handle. This can exit the brush head over time. This is normally very safe and will cause no issue. It is advised to remove and rinse the brush head after each use. To help it dry, keep it detached from the handle.
  • If water appears to be dripping from inside the handle, look for any signs of possible damage. Consider whether this has happened before and whether this could be moisture that has collected/built-up on the handle.
  • Should you have any doubts bout the safety of your device or you suspect that it is faulty, please do not continue to use it.

Oral-B toothbrush gets warm

  • A rise in temperature during charging is normal.
  • An increase of 40°C above the ambient temperature of the device is acceptable.
  • If the device, the power cable or the power adaptor are damaged or if you have any doubts about the safety of your device or you suspect that it is faulty, please do not continue to use it.

Toothbrush get very hot and parts are melting

  • Please do not use the device.
  • If the device, the power cable or the power adaptor are damaged or if you have any doubts about the safety of your device or you suspect that it is faulty, please do not continue to use it and detach it from the power outlet.

Burning smell/smoke coming from toothbrush

  • Please do not use the device.
  • If the device, the power cable or the power adaptor are damaged or if you have any doubts about the safety of your device or you suspect that it is faulty, please do not continue to use it and detach it from the power outlet.

Oral-B toothbrush smells

  • If it is producing a burning smell, please do not use the device.
  • It is however more likely that the smell is related to residual moisture.
  • It is important to keep the toothbrush clean and allow the toothbrush to air dry.
  • If the toothbrush is unclean or is in a wet environment, damp and mold can form.
  • Store the toothbrush in a dry place with a good airflow and see if it improves.
  • This guide to cleaning a toothbrush may help.

Foreign (grey) susbtance on/in toothbrush

  • The use of rough / abrasive toothpaste can cause abrasion of the metallic parts inside the brush head.
  • Clean the affected brush head thoroughly under running water for a couple of seconds. Turn the device off and detach the brush head. Clean both parts separately under running water and wipe them dry. Let them dry separately.

Rust on metal shaft/metal axis

  • In rare cases it might happen that the drive axis (the metal shaft that the brush head fits to) gets rusty or discolured.
  • This might be more apparent if you store your refill brush head permanently on the handle or if you use tap water filtered from sea water with a high residue of sodium chloride.
  • Try to keep the brush as clean as possible. After brushing, rinse the brush head for several seconds under running water with the handle switched on.
  • Switch off the handle and remove the brush head. Rinse both parts separately under running water then wipe them dry before reassembling the toothbrush.

Oral-B toothbrush handle is discoloring/changing color

  • The Oral-B handles are designed to last and as best as possible resist discoloration.
  • In some instances, the plastics and rubber materials can dull/change color if the handle is not regularly cleaned and dried.
  • If the handle is left in very warm conditions and in direct sunlight.
  • If the handle is used with tap water filtered from sea water with a high residue of sodium chloride.
Oral-B Troubleshooting & Common Issues 4

The metal shaft/adaptor on my handle is loose

  • Remove the brush head and see if the metal shaft on the handle is loose.
    • If yes, there is a fault with your handle.
    • If not, check other troubleshooting advice.

Toothbrush does not vibrate as much as it did/weak vibration/has lost power

  • Make sure that your toothbrush is fully charged – give it up to 22 hours.
  • If your toothbrush has more than one mode of operation, you may have activated a different mode with a different brushing action or intensity.
    • Press the power/cleaning mode button to make relevant changes.
  • Old worn brush heads can also seem to be less effective or powerful in their rushing action.  
    • If your brush head has been in use for more than 3 months, it should be replaced with a new one.

The vibration is too powerful

  • Change the cleaning mode.
    • If your toothbrush has the option to, you may wish to change the cleaning mode selected. Different brushing modes use varying amounts of power from the brush motor causing more or less intense vibrations at the brush head.

Cleaning modes no longer available

  • You more than likely have a particular ‘journey’ set within the smartphone application.
  • If you have a smart (Bluetooth enabled) toothbrush, that has been paired to the smartphone, within the app you can set specific goals/journeys that change the brush configuration, including disabling certain cleaning modes.
  • Enter the app and modify or cancel the journey to restore particular cleaning modes.

Order of cleaning modes have changed

  • You more than likely have altered the order of the cleaning modes available on the brush from within the smartphone application.
  • If you have a smart (Bluetooth enabled) toothbrush, that has been paired to the smartphone, within the app you can change the order of the modes to suit you.
  • The default order might be Daily Clean>Gum Care>Sensitive>Whitening, but you could change this to Whitening>Daily Clean>Sensitive>GumCare.
  • Enter the app and modify the order of the modes within the settings.

Can I turn off Bluetooth?

Bluetooth can be deactivated on models that have both a power and cleaning mode button.

  • Press the on/off button and the mode button simultaneously for 3 seconds to disable Bluetooth completely.
  • Turn the toothbrush handle back on, you should now notice that the Bluetooth icon just above the power bar is now turned off, meaning your Bluetooth is deactivated.
  • You can reactive the Bluetooth anytime, by following the same steps and you will know it is back on when the icon is lit up.

With the Oral-B iO Series Bluetooth can be turned off via the settings on the display rather than via button presses.

What are the differences between Sonicare replacement heads?

Philips Sonicare toothbrush heads

Enjoy the complete power of your Philips Sonicare electric toothbrush with a Sonicare brush head. Because every smile is unique, we have brush heads that help you focus on your personal oral health goals: from plaque removal, to gum health, to teeth whitening. No matter which Philips Sonicare electric toothbrush you use, simply click on the brush head that suits you best.

Comparisons between all Sonicare Brush Heads

Sonicare Electric Toothbrush Heads Explained 2020

You can go through the following video to watch detail explanations of the various Sonicare replacement brush heads

Philips Water Filter Jug Guide

First Time Use

Open the Water filter jug package and take out the water filter jug and filter cartridge (a small amount of carbon powder may be found on the surface of the filter cartridge and this is normal and does not affect the use).

Clean the water filter jug with water under tap (note: this product cannot be cleaned in a dishwasher).

Open the filter cartridge package and take out the filter, wash the surface of the filter and soak it in clean water for 15 minutes, and then shake it vigorously for 15-30 seconds. A small amount of carbon powder will precipitate initially. This is a normal phenomenon. Discard the first two filtrations of water, it can then be used normally.

Plug the filter cartridge tightly into the water filter jug slot and flatten it (make sure that the sealing ring is installed before the filter cartridge is installed) to ensure that no water leakage occurs (if side leakage occurs, remove the filter and reinstall it in place).

Lift the small cover lid, fill it with water.

For filter jug models with a memo timer, please start the memo timer (see the filter replacement memo timer reminder on page P4 for details).

Please discard the first two rounds filtered water (it is normal that carbon powder appears in the first two filtered water). The water purifier can be used normally.

KingSmith WalkingPad FAQs

WalkingPad Frequently Asked Questions

What is the maximum speed of the WalkingPad?
What’s the weight capacity of WalkingPad?

How to unlock the limit speed?

You can install the respective Apps for the WalkingPad models and go through the Novice Guide, after which, the speed limit will be unlocked. This design is use as a safety measures for new users

The WalkingPad speed can be unlocked automatically for new units after walking for 1 km.

Unlocking for A1 / A1 pro

Three modes: “Standby” “M mode” “A mode”, What do they stand for?

  1. “Standby” means sleep mode while not walking.
  2. “M” means modified speed.
  3. “A” means automatic speed, you can switch between the 3 modes with the remote controller.

What is the number of Walkingpad remote battery?

The battery type for remote of WalkingPad A1, A1 Pro, C1, R1 and R1 Pro is CR2032.
It’s removed from the shipment. If the battery run out of juice, please buy one from a local store before using it.

How to operate and pair the remote control?

When powering on the WalkingPad, press the mode switch button on remote control in 5 seconds, then it will be paired with your WalkingPad.

How to lubricate the belt?

  1. Turn off the machine and unplug the power cord.
  2. Lift up the belt and apply silicone oil provided by WalkingPad on the backside of the belt.
  3. Turn on the machine again, Keep the machine running under 4km/hr for 10-20 seconds.
  4. Only apply 5 ml- 10 ml lubricant oil each time, too much lubricant oil makes the belt become slipping.
  5. Apply walkingpad silicone oil once every 3 months.

How to adjust and align the belt?

Press and hold both mode switch button and acceleration button on the remote control for 3 seconds.

  • Front panel shows ‘CALI’ and the speed is 4km/hr (2.5ml/hr)
  • If belt deviates to the left: Turn the left adjusting screw for a half-circle clockwise.
  • If belt deviates to the right: Turn the right adjusting screw for a half-circle clockwise.
  • If belt is slipping: Turn both left and right adjusting screw for a half-circle clockwise at same time
  • Keep the machine running for 1-2 minutes and check whether it needs to readjust.

What does the error codes on the LED panel means?

The electronics of the equipment continuously carries out tests.
In case of deviations, an error code appears on the display and normal operation is stopped for your safety.

  • E01: Drive failure
  • E02: Motor abnormalities
  • E05: Power overload
  • E06: Motor overload protection
  • E08: Sensor error
  • E10: Temperature to high
  • E11: Overload current protection

The device can’t connect to the app, the device WIFI flashes fast.

If the Wi-Fi light flashes fast or can’t find the device and the network timed out. Please follow this method:

  1. Press the big button on the right side of the device
  2. Wait 3 seconds
  3. Press the big button again.
  4. At this time, the Wi-Fi light becomes slower and then restarts.

What should I do if the device has an abnormal noise?

  1. If a slamming noise, you may place a treadmill mat under the WalkingPad.
  2. If Motor carbon brush whistling (very sharp metal whistling sound), front/rear drum abnormal sound. If this situation continues for a couple of days, please contact your support for maintenance.
  3. If the motor cover grinding to the walking belt: magnetic friction sound, please contact our support for maintenance.
  4. If other abnormal sounds, it needs to be judged and processed according to a detail description or video attachment, please report to our support.